I have a 1995 Volvo 850 wagon that had a heater coil issue. Most mechanics told me they wouldn't take my car because "too old". I called Nova on a thursday, he gave me a good quote on phone, no problem and even estimated it would be done the following Wednesday. Brought car in next day friday morning. Nova took my info. Nova called me Tuesday. He recommended a transmission service and to replace two radiator hoses. Didn't push or upsell, was straight forward. I agreed to the extra service. Car was ready on Wednesday just like he said it would be. My Volvo runs better than it ever did, and thats the truth. Friendly, thorough, no pressure, honest work. Will return, and highly recommend.